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Customer Service & Shipping

Do you ship to international locations? Yes, but international shipping rates will apply.

What payment options does Soelle offer? We accept most leading credit cards.

What shipping alternatives are available? Ground shipping in the US is available for $5.95. Orders are processed & shipped in 1-3 business days, typically within 48 hours. Expedited shipping is available for a fee.

What is your return policy? Your satisfaction is extremely important to us. If you are not happy with your Soelle Beauty products for any reason, we will refund the cost of your purchase. Please contact us at info@givingbeauty.com within 30 days of placing your order and, upon receipt of returned items, we will issue a refund.

Will you ship to a PO box or APO box? Only available for ground shipping.

Do you accept orders by phone? Yes. You can call us during business hours, Monday through Friday 10 AM – 5 PM (EST).

Where is Soelle Beauty located? Soelle Beauty is based in Newton, Massachusetts and partners.

 

Skincare

Are Soelle products suitable for pregnant women? All our products are safe for use if you are pregnant. It is also recommended to use sunscreen on the skin when pregnant, as you are often more photosensitive.

 

Will argan oil clog my pores? Argan oil is easily absorbed into the skin and will not clog pores.

 

What is the shelf life of argan oil and your other products? Argan oil has a two-year shelf life from the time of extraction.. Once opened, our products do not need to be refrigerated; however, they should be kept in stable temperatures and, if possible, away from direct light.

 

I’ve noticed variations in the scent of your argan oil. Why? Cooperatives in different regions of Southern Morocco produce oil with slightly different aromas.  As with any crop, variations can occur depending on climate and the quality of the harvest that year.