fbpx

REFUNDS + EXCHANGES

Your satisfaction is our top priority and we will do what we can to ensure your happiness with every purchase. Please do not hesitate to reach out to us at info@soellebeauty.com at anytime if you are unhappy with your order. In most cases, returns are processed as store-credit or exchange due to the nature of our products. However in rare cases, we may accommodate refunds if product is returned due to an allergic reaction or damage/defect. In order to receive store-credit/refund, please reach out to us within 30 days of purchase and send the product back to us within 10 days of reaching out. There must be 50% or more of the product left in the bottle/jar in order to qualify.

We will not be able to refund purchases that were made from our retailers, but may qualify on special cases for store-credit with proof of purchase.

Herbivore Botanicals is not responsible for any additional shipping costs for returns, and we do not assume responsibility for reimbursement or compensation of returned packages lost in transit without proof of delivery to Herbivore Botanicals.

Please note: We will not be able to refund the shipping cost for returns as it is directly paid to our providers.

 

PAYMENT

We offer secure online ordering and accept Visa, MasterCard, American Express, Discover, Amazon Pay, Google Pay and PayPal.

Sales tax is required on orders shipped within Washington State at the local tax rate.